Accessibility Statement

St John's Wood Man and Van Accessibility Statement

St John's Wood Man and Van is committed to providing an accessible and inclusive online experience for all users, including disabled and neurodivergent people, older users, and anyone using assistive technologies. This Accessibility Statement explains our approach to accessibility, the standards we aim to meet, and how you can contact us with feedback or requests for reasonable adjustments to our accessible St John's Wood Man and Van services.

Our Accessibility Commitment

We aim to make our website and online booking information as easy to use and understand as possible for everyone in the St John's Wood area. Our goal is to align our website with the Web Content Accessibility Guidelines, WCAG 2.1 Level AA. These guidelines are recognised internationally as a standard for making web content more accessible for people with disabilities and more user friendly for everyone.

We work to ensure that key information about our St John's Wood Man and Van services, such as pricing guidance, service descriptions, and coverage areas, can be found and understood without unnecessary barriers.

WCAG 2.1 AA Standards

Our intention is to follow the WCAG 2.1 AA success criteria as closely as possible. This includes making content perceivable, operable, understandable, and robust. For users in St John's Wood and beyond, this means we aim to provide clear headings, logical content structure, sufficient colour contrast, and forms that can be completed using assistive technology.

We are continuing to review our pages regularly to identify and fix any issues that may prevent full compliance with WCAG 2.1 AA. When we introduce new features to the site, accessibility is considered at the planning and design stage wherever possible.

Support for Screen Readers

Our accessible St John's Wood Man and Van website is being developed to work with modern screen readers and text to speech tools. We aim to use clear and descriptive page titles and headings, meaningful text for buttons, and informative descriptions for images where they add important information.

We also aim to keep the reading order of each page logical, so that screen reader users can understand the flow of information without confusion. Users should be able to navigate by headings and landmarks and find service information relevant to St John's Wood without relying on visual layout alone.

Keyboard Navigation

We recognise that some users cannot or prefer not to use a mouse or touchpad. The site is being designed so that key content and controls can be accessed by keyboard alone. This includes the ability to move through links, buttons, and form fields in a logical order using the Tab, Shift plus Tab, Enter, and arrow keys.

We aim to ensure there are visible focus indicators, so keyboard users can clearly see which element is currently selected. Our goal is that booking enquiries and essential contact options for our St John's Wood Man and Van services can be reached and completed using only a keyboard.

Ongoing Improvements

Accessibility is an ongoing process. We are aware that some content, documents, or legacy pages may not yet fully meet WCAG 2.1 AA standards. Where issues are identified, we will prioritise fixing those that have the greatest impact on users relying on assistive technologies or alternative input methods.

We also review feedback from users in St John's Wood and surrounding areas to help guide improvements and to make sure our man and van information can be accessed in a way that works for as many people as possible.

Contact for Accessibility Requests

If you experience any difficulty accessing information about our accessible St John's Wood Man and Van services, or if any part of the site is unclear or hard to use, we encourage you to contact us. You can reach us using the standard contact methods listed on our website.

When you contact us about an accessibility issue, it is helpful if you can tell us which page or service you were trying to use, what went wrong, and what device or software you were using, such as a screen reader or specific browser. We will review your feedback and aim to respond with an explanation, an alternative way to access the information, or an update on how and when we will fix the issue.

We are dedicated to improving accessibility over time so that all users, including disabled people in St John's Wood, can find, understand, and use our man and van services with confidence.