Stjohnswood Man And Van Terms and Conditions

These Terms and Conditions set out the basis on which Stjohnswood Man And Van provides removal, transport, loading, unloading, and related moving services within the UK. By making a booking, the customer confirms that they have read, understood, and agreed to these terms. They are intended to protect both the customer and the service provider by making the scope of work, responsibilities, and limitations clear before any job begins.

The words “we,” “us,” and “our” refer to Stjohnswood Man And Van, and “you” or “the customer” refers to the person, business, or organisation booking the service. These terms apply to all standard man and van services, including home moves, office moves, furniture transport, collection and delivery, and similar tasks. If any special requirements are needed, they must be agreed in writing before the booking is confirmed.

Nothing in these terms affects your legal rights under UK consumer law where those rights apply. However, the service is provided on the basis of the conditions below, and any conflicting verbal agreement will only be valid if confirmed in writing by an authorised representative of Stjohnswood Man And Van. The customer is responsible for reading the terms carefully and ensuring that all information supplied at the time of booking is accurate and complete.

Booking process begins when the customer submits a booking request with the required details, including the collection and delivery addresses, preferred date and time, the nature of the items, access conditions, and any additional labour or equipment required. A quotation may be given based on the information supplied, but it is not binding until the booking has been accepted and, where required, a deposit or full payment has been received. Any change to the job specification may affect the price, vehicle size, crew size, or timing.

We reserve the right to refuse or cancel a booking if the customer has provided incomplete, misleading, or inaccurate information, or if the requested job is unsafe, unlawful, or beyond our operational capacity. The customer must ensure that parking, loading access, lift access, and any necessary permits are arranged before the service starts unless we have expressly agreed to manage those arrangements. Delays caused by access problems, lack of parking, incorrect addresses, or absent recipients may result in additional charges.

The customer must be available, or have a nominated representative available, at both the collection and delivery points. We may take reasonable instructions from the customer or their representative during the job, but any major change to the scope of work may require a revised quote. Stjohnswood man and van services are scheduled according to availability, and arrival times are estimated rather than guaranteed unless a fixed-time service has been specifically agreed in writing.

All quotations are based on the information provided at the time of enquiry and may be adjusted if the actual work differs from what was described. This may include, for example, additional floors, heavy or awkward items, longer carrying distances, waiting time, congestion, stair-only access, or unforeseen labour requirements. Any supplementary charges will be explained where practicable before work continues. If the customer declines the revised terms, we may terminate the service and charge for work already completed.

Payments must be made in the manner and within the timeframe stated at booking or on the invoice. Unless otherwise agreed, payment is due immediately upon completion of the job. We may request a deposit for larger bookings, repeat business, or peak-time services, and such deposits may be non-refundable subject to the cancellation terms below. Accepted methods of payment may vary, but the customer remains responsible for ensuring cleared funds are received in full.

Where payment is made by bank transfer, cash, card, or any other approved method, the customer must pay all quoted fees, together with any additional sums arising from waiting time, extra labour, tolls, parking charges, storage, redirection, failed delivery attempts, or other agreed extras. If payment is delayed or disputed without reasonable cause, we may charge interest and recovery costs to the extent permitted by law. Title to any goods carried is not affected by payment arrangements, but our right to recover outstanding sums remains unaffected.

For commercial customers, invoices are payable by the due date stated on the invoice. If no due date is specified, payment is due immediately. We reserve the right to suspend or withhold further services if any invoice remains unpaid. Promotional rates, discounts, or special pricing may be withdrawn if the customer changes the booking, provides incorrect information, or fails to meet the agreed conditions. Any refund, where due, will normally be made using the same payment method used for the original transaction unless we agree otherwise.

Cancellations and rescheduling must be requested as soon as possible. If the customer cancels well in advance, any deposit may be returned or retained only to the extent reasonably necessary to cover administrative costs, reserved vehicle time, or third-party expenses already incurred. If cancellation occurs close to the booked time, especially after dispatch of the vehicle or crew, a cancellation fee may apply. The closer the cancellation is to the service time, the more likely it is that the full charge or a substantial proportion of it will be payable.

If the customer is not ready at the agreed time, does not provide access, or fails to be present after a reasonable waiting period, this may be treated as a late cancellation or failed booking. We may charge waiting time, additional mileage, or return journey costs where appropriate. Rescheduling is subject to availability and may require a new quotation if the date, duration, or service details change significantly. We will always try to be flexible, but flexibility is not guaranteed.

Liability for loss or damage is limited to the extent permitted by UK law. We will take reasonable care when handling goods, but the customer is responsible for ensuring that items are suitably packed, protected, and fit for transport unless we have agreed in writing to provide packing services. Fragile items, antiques, artwork, electronics, glass, and other delicate belongings should be declared in advance. Where the customer requests that such items are moved, this is done at the customer’s risk unless damage results from our proven negligence.

We are not liable for pre-existing damage, hidden defects, structural weakness, inadequate packaging, or any loss caused by the customer’s instructions. We are also not responsible for delays caused by traffic, road closures, weather, strikes, accidents, breakdowns, or events beyond our reasonable control. Our liability for any proven loss or damage arising directly from our negligence will, subject to law, be limited to the repair cost, replacement value, or a reasonable proportion of the service fee, whichever is lower and appropriate in the circumstances.

The customer must ensure that items are legally owned by them or that they have authority to arrange their transport. We will not knowingly assist in the movement of stolen, prohibited, unsafe, or unlawful goods. If we suspect that a job involves illegal activity, misdeclared goods, or a risk to health and safety, we may refuse to carry out the service without liability to the customer. The customer is responsible for removing valuables, personal data, and sensitive documents before the move unless we have expressly agreed otherwise.

Waste regulations are an important part of our service. Where we transport waste, the customer must provide accurate information about the nature of the material. We may only collect and move waste in accordance with applicable UK waste law, including rules on duty of care, correct classification, and lawful disposal or transfer. The customer must not misdescribe waste as general rubbish, household items, or reusable goods if it includes restricted or regulated material.

We may refuse to handle hazardous, toxic, clinical, asbestos-containing, chemical, electrical, or other controlled waste unless the necessary permissions, licences, and facilities are in place and the service has been expressly agreed as lawful. The customer is responsible for declaring any waste that may require special handling, segregation, documentation, or authorised disposal. If a collection is later found to include undeclared prohibited waste, additional charges may apply, and we may decline to continue the job.

Any waste transferred during the service must be accompanied by accurate information from the customer, and the customer must cooperate with any documentation we are required to keep. If the customer asks us to dispose of items, we may treat them as waste once they are transferred into our control, unless otherwise agreed in writing. We reserve the right to ask for photographs, item lists, or further details to confirm whether a load is lawful and suitable for transportation under our service conditions.

Customer responsibilities include making sure that all items are ready for loading, disassembled where necessary, and accessible at the agreed time. The customer must protect floors, walls, and fixtures where appropriate, and must notify us in advance of any narrow stairs, low ceilings, restricted access, or weight concerns. If we provide disassembly or reassembly, that work will be limited to reasonable standard furniture and will not include specialist joinery, plumbing, electrical work, or wall mounting unless separately agreed.

The customer must also ensure that children, pets, and bystanders are kept clear of the working area. We may refuse to move any item that appears unsafe to lift or carry, and we may ask for additional help or equipment if the job is more demanding than described. If the customer instructs us to proceed despite a clear risk, we reserve the right to decline without liability. Any assistance provided by the customer or third parties is at their own risk unless we agree otherwise.

Force majeure means that we are not responsible for failure or delay caused by events outside our reasonable control, including severe weather, fire, flood, public emergencies, industrial action, breakdowns, acts of government, or road incidents. In such cases, we may reschedule the service, suspend it temporarily, or cancel it without being liable for indirect losses. If performance becomes impossible, we will act fairly and, where appropriate, discuss a reasonable alternative date or an adjusted charge for work already undertaken.

We may subcontract all or part of the service to suitably qualified partners or drivers where necessary to complete the booking efficiently. Any subcontractor engaged on our behalf will be expected to follow these terms, and the customer’s obligations will remain the same. No person other than the customer and Stjohnswood Man And Van has any right to enforce these terms under the Contracts (Rights of Third Parties) Act 1999 unless we expressly agree otherwise in writing.

Any complaint or concern should be raised promptly so that we can review the issue and, where possible, resolve it fairly. The customer should provide relevant details, including the booking reference, date, and nature of the issue, together with any evidence that may help us investigate. We may request photographs or a written description where damage or loss is alleged. Raising a complaint does not suspend the customer’s duty to pay amounts properly due under the booking.

These terms may be updated from time to time, and the version in force at the time of booking will normally apply unless a later written version has been agreed. If any part of these terms is found to be invalid or unenforceable, the remaining parts will continue to apply. No waiver of any breach shall be treated as a continuing waiver of any future breach.